We built a comprehensive trade logistics automation platform over 14 weeks. (1) Intelligent customs automation: automated declaration preparation — ML models extracting customs-relevant data from commercial invoices, packing lists, and shipping instructions (commodity descriptions, HS codes, values, weights, origin, and destination). Tariff classification: AI-assisted HS code classification — the system recommended tariff codes based on commodity description, with confidence scoring. High-confidence classifications (above 92%) applied automatically; lower-confidence routed to customs specialists with the top 3 recommendations. Validation: 150+ automated validation rules applied before submission — format checks, code validity, calculation verification, and cross-reference validation (declared values vs. historical patterns, weights vs. container capacity). Direct submission: automated filing to Dutch customs through the approved DMS (Declaration Management System) channel — import (AGS), export (ECS), transit (NCTS), and pre-arrival (ICS2) declarations submitted electronically with real-time status tracking.
(2) Universal carrier integration: standardised carrier adapters connecting all 85 carriers through a single automation layer. Booking automation: shipments booked across carriers through automated workflows — carrier selection based on cost, transit time, reliability, and capacity. Multi-modal coordination: single shipment orchestrated across multiple carriers and modes — ocean booking, trucking at both ends, customs clearance at origin and destination, and warehouse handling all coordinated through the automation platform. Tracking aggregation: real-time shipment tracking data collected from all carriers through their various channels (API, EDI, portal scraping) and unified into a single tracking timeline per shipment. (3) Customer portal automation: self-service tracking — customers accessed real-time shipment status through a web portal and API. Status data aggregated from carriers, customs, and warehouse systems into a unified timeline — current location, customs clearance status, estimated arrival, and any exceptions.
Automated notifications: customers configured event-based notifications (departure, arrival at port, customs cleared, out for delivery, delivered) — reducing the need for status enquiry calls. Document access: all shipment documents (commercial, customs, carrier) available digitally through the portal — customers downloaded documents rather than waiting for email or courier delivery. (4) Digital documentation: electronic document management replacing paper-based workflows. Document generation: commercial invoices, packing lists, and certificates of origin generated from shipment data — eliminating manual document creation. Electronic bills of lading: eBL implementation following DCSA standards — digital document issuance, transfer, and surrender replacing physical paper circulation. Document validation: automated checks before document issuance — container numbers, weights, and commercial details cross-referenced across all shipment documents to catch errors before they caused rejection. (5) Carrier invoice automation: automated three-way matching — carrier invoices matched against agreed rate cards and actual shipment data.
Rate verification: every line item on every carrier invoice checked against the contracted rate (including applicable surcharges and seasonal adjustments). Discrepancy detection: automated flagging of overcharges, incorrect surcharges, and unapplied volume discounts — with detailed reports enabling efficient dispute resolution with carriers.