Intelligent Chatbots That Automate Support and Drive Sales

How We Approach Chatbot Development

Most chatbots frustrate users because they rely on rigid decision trees that break at the first unexpected question. We build chatbots powered by large language models that understand intent, maintain conversation context across multiple turns, and answer questions accurately using your actual business data. The foundation is retrieval-augmented generation (RAG) — the chatbot searches your documentation, FAQs, product catalogs, and knowledge bases in real time to ground every answer in facts rather than fabricated responses.

We built and operate Chatsy, our own AI chatbot platform, which serves thousands of conversations daily across hundreds of businesses. That production experience shapes how we build every chatbot: we know which failure modes to prevent (hallucinations, prompt injection, cost overruns), how to measure performance (resolution rate, escalation rate, customer satisfaction), and how to improve over time (conversation analytics, feedback loops, continuous fine-tuning). We integrate chatbots with the tools your team already uses — Zendesk, Intercom, Slack, Salesforce, WhatsApp, and custom CRMs — so the chatbot fits into existing workflows rather than creating new silos.

For complex queries the chatbot can't resolve, we build intelligent handoff flows that pass full conversation context to human agents so customers never have to repeat themselves.